SHIPPING & RETURNS
How long does it take for my order to ship?
We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in no more than 5 business days. Expedited shipping methods will ship the same business day if placed before 11:00AM PST. Please note that any expedited shipping options chosen after 12:00PM PST will ship out the next business day. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Saturday delivery. If you need Saturday delivery please choose customer pickup at checkout as your preferred shipping method with a notation requesting Saturday delivery and we will contact you with a shipping quote.
Note: While we work seven (7) days a week to achieve our goal, during peak holiday times, delays may cause an overall increase in shipping times.
If possible please give us at least 48 hour advance notice before picking up your order from our warehouse. Please visit our Customer Pickup page for more information
All of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer. In the event that you wish to handle the freight on your own, we have no issues with it. Simply choose Schedule Your Own Freight and notate your UPS, FEDEX or freight number in the Customer comments section and they will arrange to use your shipper number.
Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyers responsibility.
When will I get my shipment?
We are located in California. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost. We have also included a UPS Shipping map below so that you can estimate time in transit for any ground shipments. Please note that all Alaska and Hawaii orders are not able to be expedited and will take between 4-6 business days to deliver from our warehouse once the package is shipped out.
RETURN & EXCHANGE POLICY
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